Privacy Policy
At Cidoqie, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we may collect, how we use it, how we protect it, and the choices available to you when you use our website.
What Data We Collect
We may collect information that you voluntarily provide when you contact us, subscribe to updates, submit a form, or otherwise interact with the website. This information may include:
- Your name or username;
- Your email address;
- Your telephone number, if you choose to provide it;
- The contents of messages, enquiries, or other communications you send to us; and
- Any other information you voluntarily submit through the website.
We may also automatically collect limited technical information when you visit the website. This may include your IP address, browser type, device type, operating system, referring website, pages viewed, dates and times of access, and general usage information. This data is generally used in an aggregated or pseudonymised form to help us operate and improve the website.
How We Use Data
We use personal information only for legitimate and relevant purposes, including:
- Responding to questions, comments, and support requests;
- Providing, maintaining, and improving the website;
- Understanding how visitors use the website and identifying areas for improvement;
- Monitoring website performance, security, and reliability;
- Preventing misuse, fraud, unauthorised access, and other harmful activity; and
- Complying with applicable legal and regulatory obligations.
We do not sell your personal information. We may share information with service providers that assist with website hosting, analytics, security, communications, or technical operations, but only where necessary for them to provide services on our behalf. These providers are expected to handle information responsibly and in accordance with applicable privacy requirements.
Cookies
This website may use cookies and similar technologies. Cookies are small text files stored on your device that help websites remember preferences, understand visitor activity, and provide essential functionality.
Cookies may be used to:
- Enable basic website functions;
- Remember selected preferences;
- Measure traffic and website performance;
- Improve content and usability; and
- Support security and prevent abuse.
Some cookies may be placed by third-party services used on the website. You can usually manage or disable cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some parts of the website.
Third-Party Links
The website may contain links to third-party websites, platforms, or services, including social media pages. These third-party websites operate independently and have their own privacy policies and terms. We are not responsible for the content, security, or privacy practices of external websites. We recommend reviewing the privacy policy of any third-party service before providing personal information.
Our website may include a link to our social media presence on X at https://x.com/.
Data Security
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure, or destruction. These measures may include access controls, secure communications, monitoring, and regular reviews of website security.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. You should avoid sending sensitive information through unsecured communications or public channels.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide requested services, resolve enquiries, maintain business records, protect our rights, or comply with legal obligations. When information is no longer required, we will take reasonable steps to delete it or make it anonymous.
User Rights
Depending on your location and applicable law, you may have rights concerning your personal information. These may include the right to:
- Request access to the personal information we hold about you;
- Ask us to correct inaccurate or incomplete information;
- Request deletion of your personal information;
- Restrict or object to certain types of processing;
- Withdraw consent where processing is based on consent; and
- Request a copy of your information in a commonly used electronic format, where applicable.
To exercise a relevant right, please contact us using the details below. We may need to verify your identity before completing a request. You may also have the right to contact the appropriate data protection authority in your country.
Contact Information
If you have questions about this Privacy Policy, wish to make a privacy request, or want to raise a concern about how your information is handled, please contact us:
- Email: [email protected]
- Phone: +49 470 2809
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any updated version will be published on this page with a revised effective date where appropriate. We encourage you to review this page periodically.
